Advantages of E-mail Management System

• Web based Tool
• Based on LAMP Technologies
• Capability to Handle Large Email Volumes
• Queue Management
• Keyword and Category Management
• Email History and Threading
• Assignment and Escalation
• Automation of SLA's
• Feedback Forms
• Sales or Order Processing Forms

The call centers are able of designing a plan that makes a visit to customer's website a constructive experience, whether the customers are visiting the site-

• To request information
• For technical support
• Or to place an order

Your Benefits

• Easily accessible
• Customizable & scalable
• Extensive management tools
• Sophisticated business rules
• Enterprise-ready design
• Multi-client reporting
• Encapsulated service levels
• Low deployment effort
• Low Total Cost of Ownership (TCO)
• Increased ROI

The E-mail reaction redirects the customers' e-mails to Customer Service Representatives (CSRs) who so react exactly as directed, using formatted replies or forwarding to particular persons or departments.