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Customer Support

iCRM, Outbound Call Center is equipped with lastest technologies like CTI, Soft Phone, Predictive dialer software, ACD, PBX, VoIP, ASR and IVR; we have a facility to record each and every call made from our call center, for quality as well as monitoring purpose.

Our Outbound service includes

Payment Management

  • Collections
  • Credit authorization
  • Credit verifications
Verification Services
  • Insurance verifications
  • Employment
Market research
  • Research surveys
  • Opinion surveys
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