While many company’s employ vocal third party processing telephone verification service, it is not mandatory however. This immediate telephone verification access to undisputable proof of the client confirming his/her request is used to quickly put to rest any disputes between a company and a consumer. This process of TPV records any transactions (including merchant accounts credit card transactions) taking place between the call center agent and the consumer. The call center agent has to confirm that the offer is unequivocally accepted by the consumer, before any alterations or changes are processed.

A customer who hears their own voice through telephone verification, confirming to any transaction is very useful in any dispute. The verbal confirmation recording of the customer can save you valuable money in legal fees, potential fines, and of course, time in court.

A customer claiming that they did not request the product or change in service puts the burden of proof on your company to prove that they did agree to any credit card transaction or payment.

At iCRM we will provide you with the best solution possible and the most cost effective and customer friendly third party verification service. We can provide you with a professional cost effective solution to your third party verification services needs.

• You will remain 100% compliant with the strict laws placed on TPV avoiding any fines, and maintaining your excellent business image.
• You will avoid any customer complaints and obtain the ability to resolve problems quickly.
• You can add credibility to your defence as third party verification vs. in-house recordings hold more weight to consumers and regulatory bodies.
• You can offer your consumers a simple solution to third party processing without putting them through the harsh sequence of confirming they want to buy.